Legal Information

Terms & Conditions.

Customer Services. Please write or visit;
206, High Street,
GU6 8PL.

VAT  Number: 425210888.

Telephone: 01483 274165.

Email: please use the "contact us" page or  email   [email protected]

 We accept most credit/debit card payments. As well as paying online through our secure payment service you can also pay over the phone or in our florist shop.

Orders may be canceled or changed up to 24 hours before the intended delivery date unless otherwise specified by us. A cancellation fee will incur in all other cases.

A conformation email will be sent when you submit your order, this is to indicate that we have received your order. We will send a further email to indicate acceptance of your order and a contract between us once your payment has been processed.

Refunds and Returns Policy.

We hope that your flowers reach you in perfect condition however if you are not happy please contact us using the information at the top of the page. Due to the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. Refunds may occasionally be given at the discretion of the management and we will always try to reach an acceptable agreement.

Security, Privacy and Cookies.

This policy sets out how Flowerwise, Cranleigh uses and protects your personal information when you use our website.

We may change this policy occasionally so we recommend you check it when you place an order with us.

This policy is effective from 10/10/2013.

This policy has been updated on 25/05/2018

The Information We Collect.

We need certain information from you when you use our website to allow us to provide this service. This will include your name, address, contact phone numbers and email address. We will also need to have payment information to allow us to process your order.

How We Use The Information We Collect.

We will use the information you provide us with in accordance with the law and to process your order and provide the best possible service. We will never pass on your personal information to third parties without your consent and never pass on any payment or financial information.

If we need to pass on any of the information, you have provided us with, to third parties (eg. to ensure delivery of your product) we will always contact you first.

You may request details about the information we hold on you under the "Data Protection Act 1998". If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding is incorrect or incomplete , please contact us and we will correct any information found to be incorrect.


Flowerwise has, in place, up to date security measures and we endeavor to do our very best to protect your personal information from unauthorised access and disclosure. However any information given via the Internet can not be entirely secure and therefore we can not guarantee its security.

The payment processing company we use have their own security measures in place. Please see their seccurity policies for details.


A cookie is a small file which asks permission to be placed on your computer's hard drive. The use of cookies is standard practice for all websites. Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site . Cookies allow web applications to respondto you as an individual. The web application can tailor its operations to your needs, like and dislikes and enhance your experiance on our website by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our websitein order to tailor it to customer needs. We only use this information for statistical analysis purposesan then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. We do not use cookies to store any personal information or to diclose it to third parties. A cookie in no way gives us access to your computor or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies and you can also delete them, although they are automatically removed after a period of time. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer or to notify you each time a cookie is sent to your computor or mobile device such as smartphone or tablet. This may prevent you from using all the features of our website.

If you have any questions or concerns about our security, privacy, cookies or any of our terms and conditions please feel free to contact us.